Should Companies Not Outsource Call Centers Overseas?

a hot button issue…should major companies (or smaller ones) not outsource their customer service/call centers overseas?   T-Mobile and Wells Fargo plan to do this, the latest in a series of moves.  What are YOUR thoughts?  Have you ever had bad experiences with an obviously overseas based call center? Let us know, and get 1500 points for your Newsmembers account.

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