Experts Warn “Outsourcing” by Airlines Could Lead to Safety, Customer Service Issues
If many of the major airlines have their way, you’ll never deal with “them” again. Good or Bad?
The consumer advocacy group Flyers Rights is reporting very soon United Airlines is going to seek to outsource, or subcontract, virtually all of it’s services to other companies. About the only thing they will still be doing is flying the airplanes. United and other carriers plan to explore this option in virtually all non-union markets, where union contracts are not a factor for airline employees.
From ticket check-in, to baggage, to boarding and de-boarding, you will be dealing with another company, or companies. While the carriers say this will save money, and potentially allow for reduced ticket prices and better services, it could open up a can of worms. It could even apply (and already has in some markets) to outsourcing regional flights to smaller, less experienced carriers.
What if there’s an issue with your ticket? Boarding? logistics? The airline will say, “sorry, not us. That’s ______ company.” With so many middlemen, it could lead to slowdowns and confusion. Flyers Rights also says the big carriers have already started this sub-contracting to cover smaller less profitable air routes:
“…when the airlines farm out flying to their regional ‘partners’, the captain is making less money than the flight attendants. The airlines like the extra profits, but blame the regionals for problems, saying “sorry, that’s a different company”. (Bold lettering added for emphasis).
“Just as that smaller jet or turboprop that takes you from your hometown to the bigger city or another larger airport may say Delta, United or American (Airlines) on it’s side, it’s probably a much smaller subcontracted carrier often with older planes, and pilots with much less experience.”